Last updated: 2026-10-31
These terms govern the use of KLEENbiz by connected businesses and users.
KLEENbiz provides software for lead handling, communication, and offer workflows.
KLEENbiz is for business use. These standard prices apply when you create a company. All prices are in DKK, excluding VAT.
KLEENbiz uses third-party services that cost us money. We pass on some of these costs with a small markup:
Receiving SMS replies in KLEENbiz Message Center is an optional paid add-on per company. It starts off. You must explicitly accept its price when ordering it. Payment for the first period must be received before KLEENbiz orders and activates incoming SMS on your company's mobile number.
The add-on is invoiced and paid monthly in advance. Subsequent periods must be paid before they begin. The balance statement identifies the period covered. One full fee is charged per started calendar month (UTC), even if you cancel and re-enable it within that month.
Disabling the add-on stops future monthly fees. Granting access alone does not start billing. Its fee is separate from the KLEENbiz subscription; outgoing SMS and email are paid by usage from the communication balance.
SMS and email usage is deducted from your company’s communication balance. Before the first successful top-up, the balance may reach −DKK 10 as interest-free debt, deducted from the top-up. Afterwards, the minimum balance is permanently DKK 0. Minimum top-up is DKK 100 excluding VAT. Paid messages pause when funds are insufficient. Your company pays for its SMS and email usage, including messages sent automatically by features you enable. Employees' usage is billed to the company. Top-ups are paid immediately.
SMS is charged per segment. Long messages and certain characters can require multiple segments. A prepared SMS send attempt is charged even if delivery fails; technical retries of the same attempt are not charged again.
Each email accepted by our email provider is charged once, even if it is later bounced or cannot be delivered. Rejected sends and technical retries are not charged. Account verification, password resets and mailbox forwarding verification are free. Incoming email is free.
The prices accepted when your company is created are stored with the agreement version, acceptance time and accepting user. Updating the standard price list does not by itself change your company's agreed prices.
KLEENbiz may change prices with at least 30 days' written notice to your company's registered email address. Changes take effect on the date stated in the notice and do not affect usage already recorded or periods already paid in advance.
Users must use the service lawfully and must not misuse integrations, APIs, or customer data.
The service is provided as-is to the extent permitted by law. Connected businesses remain responsible for customer communication and legal compliance.
Questions about these terms can be sent to support@kleenbiz.com.